GMM BILLING SOLUTIONS
Careers - GMM Billing Solutions

Join Our Team

Build your career with a leading medical billing solutions company

Current Openings

Explore exciting career opportunities and find your perfect role

IT Desktop Support Engineer

Position

Junior IT Desktop Support Engineer (0-6months Experience)

Experience Required

We are seeking an organised, service-oriented IT Desktop Support Engineer to join our IT team. The role provides technical support to employees, manages IT assets, and ensures reliable operation of office infrastructure such as workstations, conference-room AV, and networking. Freshers with a strong aptitude for troubleshooting are welcome; experienced candidates will handle higher-level desktop, system, and network support tasks.

Eligibility

Key Responsibilities — Freshers (0-6 months) 1. Manage IT assets: maintain accurate inventory, support procurement activities, and track device lifecycle (issuance, returns, repairs, disposals). 2. Log and document incidents, resolutions, and standard operating procedures for routine tasks. 3. Provide user support for conference-room technology, video-conferencing systems, and remote user connectivity. 4. Troubleshoot basic hardware, software, network connectivity, and application issues and escalate when necessary. 5. Assist with onboarding/offboarding: configure user accounts, provision devices, and ensure access control. 6. Perform routine desktop maintenance, software patching, and antivirus/endpoint checks.

Education

1. Bachelor’s degree or diploma in Computer Science, Information Technology, or related field. 2. Familiarity with Windows OS; macOS experience preferred for experienced hires. 3. Experience with endpoint management tools, asset/inventory systems, or ticketing systems (helpdesk/ITSM) is a plus. 4. Prior exposure to AV/video conferencing setup (Zoom, Teams, Cisco, Polycom) is beneficial.

Technical Skills

Ideal Candidate Profile 1. Strong diagnostic and problem-solving skills with a customer-service mindset. 2. Good written communication skills for clear documentation and knowledge-base updates. 3. Comfortable working in a healthcare/RCM environment where uptime, data privacy, and compliance matter. 4. Able to work independently and escalate appropriately when issues exceed scope.

Hiring Closed

Jr Human Resourse Executive

Position

Jr Human Resourse Executive

Experience Required

Role Summary The HR Executive will manage both recruitment and day-to-day HR operations to support workforce growth and employee lifecycle processes. In an RCM environment, this usually means handling hiring coordination, onboarding, attendance support, employee records, and policy compliance. Core Responsibilities Handle end-to-end recruitment: sourcing, screening, interview coordination, offer follow-up, and onboarding. Support HR operations such as employee documentation, attendance, leave tracking, and HR record maintenance. Coordinate with hiring managers and department heads to understand manpower requirements and closure timelines. Assist in employee relations, grievance handling, and internal communication. Support compliance activities, policy implementation, and HR reporting.

Eligibility

2–4 years of hands-on HR experience, preferably in BPO/ITES, RCM, or healthcare outsourcing. Skills Required Strong communication, coordination, and follow-up skills are essential for this role. Familiarity with ATS/HR systems and experience in full-cycle recruiting are commonly expected as well.

Education

Bachelor’s degree in HR, Business Administration, or equivalent. MBA/PGDM in HR is preferred for better candidate fit.

Technical Skills

Proficient with MS Office (Excel, Word); experience with HRMS/ATS is a plus

Hiring Closed

Medical Coder – E&M Coding

Position

Medical Coder – E&M Coding

Experience Required

We are looking for a detail-oriented Medical Coder – E&M Coding with 2 to 4 years of experience in medical coding, with strong E&M coding experience to review medical documentation and assign accurate E&M, ICD-10-CM, CPT, and HCPCS codes. The ideal candidate should have strong knowledge of coding guidelines, documentation review, and compliance standards.

Eligibility

Technical Skills Strong knowledge of E&M coding guidelines. Proficiency in ICD-10-CM, CPT, and HCPCS. Ability to interpret documentation for code assignment and modifier usage. Familiarity with payer rules, coding edits, and compliance standards. Core Competencies Accuracy and attention to detail. Strong analytical skills. Communication and query handling. Time management and productivity focus. Professional ethics and confidentiality.

Education

Bachelor’s degree or equivalent experience preferred,

Technical Skills

Certification such as CPC, CIC, CCS, or equivalent preferred.

Hiring Closed

Team Leader - E&M Coding (Evaluation & Management)

Position

Team Leader — E&M Coding (Evaluation & Management)

Experience Required

We are seeking a proactive Team Leader with 4–6 years of medical coding experience to lead an E&M (Evaluation & Management) coding team. The ideal candidate holds CPC certification or other recognized medical coding credentials, demonstrates strong technical expertise in E&M guidelines, and has experience supervising, mentoring, and driving quality and productivity improvements.

Eligibility

Lead, coach, and mentor a team of E&M coders to achieve accuracy, productivity, and quality targets. Perform complex E&M coding reviews and audits; handle escalations and provide final coding decisions when required. Ensure compliance with ICD-10-CM, CPT, HCPCS, payer policies, and current E&M documentation and coding guidelines. Monitor team KPIs: coding accuracy, productivity, turnaround time (TAT), denial rates, and quality audit scores. Provide targeted feedback, conduct regular performance reviews, and develop individualized improvement plans. Create and deliver training modules, refresher sessions, and knowledge-sharing workshops focused on E&M updates and best practices. Collaborate with clinical reviewers, coding quality, revenue integrity, and client stakeholders to resolve documentation gaps and systemic issues. Participate in process improvement initiatives, root-cause analyses, and implementation of corrective actions to reduce denials and rework. Maintain updated coding resources, internal guides, and job aids specific to E&M coding scenarios.

Education

Bachelor’s degree or equivalent experience preferred,

Technical Skills

Certified Professional Coder (CPC) preferred; other recognized medical coding certifications (e.g., CCA, CCS-P) also advantageous.

Apply Now

Customer Relations Executive (Night Shift) - US Clients

Position

Customer Relations Executive (Night Shift) - US Clients

Experience Required

• Minimum 3 years’ experience in customer service or client-facing roles with international calling exposure (US clients preferred). • Excellent spoken and written English (neutral American accent preferred); strong grammar and professional email etiquette. • Demonstrable emotional intelligence, empathy, and active listening skills. • Strong problem-solving and de escalation techniques; experience handling irate or distressed callers. • Self-starter with ability to work independently under night-shift conditions. • Solid interpersonal and soft skills: patience, tact, adaptability, and positive professional deportment. • Cultural sensitivity and ability to personalize interactions for diverse US client populations. • Comfortable with CRM systems, ticketing tools, and MS Office; quick to learn new software. • Ability to analyze basic performance metrics and use them to drive improvement.

Eligibility

• Handle inbound and outbound voice interactions with US clients (patients, providers, payers) during designated night shift, maintaining SLA and quality standards. • Communicate clearly and professionally in American English across phone, email, and chat; document all interactions accurately in the CRM. • Use empathy and emotional intelligence to assess client needs, defuse tension, and de-escalate complaints while maintaining professionalism. • Diagnose issues, provide solutions or appropriate escalation, and ensure timely resolution and follow-up. • Personalize communication based on cultural sensitivity and client context to enhance client satisfaction and retention. • Meet individual and team KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), quality scores, adherence, and attendance. • Capture feedback, identify recurring issues, and propose process or knowledge-base improvements. • Collaborate with cross-functional teams (billing, clinical, operations, quality) for root-cause analysis and corrective actions. • Maintain confidentiality and comply with data protection and client-specific policies. • Participate in coaching, training sessions, and performance reviews; contribute ideas for improving scripts, workflows, and service delivery.

Education

Bachelor’s degree or equivalent preferred.

Technical Skills

• Experience in healthcare billing, revenue cycle management, or insurance-related support. • Certification or training in customer service, conflict resolution, or emotional intelligence. • Familiarity with HIPAA or US healthcare privacy/regulatory requirements.

Apply Now

EV Caller

Position

Jr. EV Caller

Experience Required

Minimum 6 months to 1 year of experience in Insurance Verification / EV Calling is required.

Eligibility

Good communication skills are required. Candidates should have experience in voice process, preferably in the EV (Eligibility Verification) process in Medical Billing.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Senior Team Leader - RCM / Us healthcare/ Physician billing (MUST HAVE MIN 2 YEARS EXPERIENCE IN LEADING END TO END RCM PROCESS)

Position

Senior Team Leader- RCM / Us healthcare/ Physician billing

Experience Required

10 years leading both Non-Voice and Voice RCM roles. Please Note: MUST HAVE MIN 2 YEARS EXPERIENCE IN LEADING END TO END RCM PROCESS.

Eligibility

• Lead and manage RCM team operations • Hands-on experience in Charge Posting, Payment Posting, AR Analyst, and AR Caller • Handle escalations and drive process improvements • Ensure daily KPIs, QA, and productivity targets are met • Coach, mentor, and build a high-performing team • Oversee charge entry, billing, payment posting, and AR follow-up • Manage client communications and ensure satisfaction • Connect people, processes, and purpose across functions • Drive sustainable growth and transformation • Balance technology and data with human side of change • Manage staffing, and resource allocation • Reporting to senior leadership

Education

Graduate in any stream

Technical Skills

Excellent Written and oral communications skills, Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Transaction Executive-Payment posting

Position

Transaction Executive-Payment posting

Experience Required

2 to 3 years of experience in posting payments.

Eligibility

Good communication and excellent reasoning and analytical skills.

Education

Graduate / Post Graduate

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Transaction Executive-Demo & EV / Charge Entry

Position

Transaction Executive-Demo & EV / Charge Entry

Experience Required

1 year of experience in Demo & EV and posting patient demographics and charges.

Eligibility

Good communication skills and excellent reasoning skills.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Sr Medical Coder- (IVR/Interventional Radiology)

Position

Sr Medical Coder- (IVR/Interventional Radiology)

Experience Required

Medical Coder with minimum 3-5 years of experience in Medical Coding. (CPC Certification for well qualified and any other Medical coding certification will be an added advantage)

Eligibility

3-5 years of hands-on experience in Interventional Radiology (IR/IVR) coding. Strong knowledge of: Human Anatomy and Physiology Medical Terminology ICD-10-CM CPT HCPCS and Modifiers Experience working with EMR/EHR systems is an added advantage. Ability to accurately code complex vascular and non-vascular Interventional Radiology procedures in accordance with current coding guidelines and payer-specific requirements. Experience in supporting denial analysis, coding quality reviews, and internal/external coding audits. Strong analytical, problem-solving, and attention-to-detail skills.

Education

Bachelor's degree in Life Sciences or a related field.

Technical Skills

CPC, CCS, CIRCC, or an equivalent medical coding certification is preferred. Excellent written and verbal communication skills, with the ability to work independently and as part of a team.

Apply Now

AR Caller

Position

AR Caller

Experience Required

1 to 3 years of experience in AR Calling.

Eligibility

Excellent verbal & written communication skills in international voice process will be preferred

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

Credentialing

Position

Credentialing Associate

Experience Required

Minimum 6 months of experience in Credentialing / AR Calling.

Eligibility

Excellent communications of any domain (International / Domestic voice process will be an added advantage)

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

AR Analyst

Position

AR Analyst

Experience Required

Minimum 6 months of experience in AR Analyzing.

Eligibility

Excellent communications of any domain and good analytical skills.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Why Join GMM?

Discover the benefits that make us a great place to work

Career Growth

Continuous learning opportunities and clear advancement paths.

Team Collaboration

Work with talented professionals in a supportive environment.

Work-Life Balance

Flexible working arrangements that support your well-being.

Recognition & Rewards

Your contributions are recognized and rewarded appropriately.

Ready to Start Your Journey?

Join our team and be part of transforming healthcare billing solutions.

View Hiring Process Contact HR