GMM BILLING SOLUTIONS
Careers - GMM Billing Solutions

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Current Openings

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Team Leader - Coding (Surgery)

Position

Team Leader - Coding (Surgery)

Experience Required

We are seeking a proactive Team Leader with 4–6 years of medical coding experience to lead an Surgery coding team. The ideal candidate holds CPC certification or other recognized medical coding credentials, demonstrates strong technical expertise in Surgery guidelines, and has experience supervising, mentoring, and driving quality and productivity improvements.

Eligibility

Lead, coach, and mentor a team of Surgery coders to achieve accuracy, productivity, and quality targets. Perform complex surgical coding reviews and audits; handle coding escalations and provide final coding decisions for complex operative cases. Ensure compliance with ICD-10-CM, CPT, HCPCS, payer policies, and current surgical coding guidelines, including appropriate modifier usage and National Correct Coding Initiative (NCCI) edits. Monitor team KPIs, including coding accuracy, productivity, turnaround time (TAT), denial rates, and quality audit scores. Provide targeted feedback, conduct regular performance reviews, and develop individualized performance improvement plans. Create and deliver training modules, refresher sessions, and knowledge-sharing workshops focused on surgical coding updates, CPT changes, payer-specific requirements, and industry best practices. Collaborate with physicians, clinical documentation specialists, coding quality teams, revenue integrity, and client stakeholders to resolve documentation deficiencies and complex coding issues. Participate in process improvement initiatives, root-cause analyses, and implementation of corrective actions to minimize coding errors, denials, and rework. Maintain and update coding resources, internal guidelines, reference materials, and job aids specific to surgical coding, including specialty-specific procedures and coding scenarios. Support coding audit responses, denial management, and client-specific initiatives to ensure optimal reimbursement and regulatory compliance.

Education

Bachelor’s degree or equivalent experience preferred,

Technical Skills

Certified Professional Coder (CPC) preferred; other recognized medical coding certifications (e.g., CCA, CCS-P) also advantageous.

Hiring Closed

Assistant Facility Manager

Position

Assistant Facility Manager

Experience Required

We are hiring an organized, hands-on Assistant Facility Manager to support day-to-day facility operations for our office floor. This role will supervise housekeeping and security staff, coordinate cab drivers and assigned parking, oversee HVAC and basic tech support issues, and manage vendor relationships to ensure smooth, safe, and efficient workplace operations. Preferably 3–5 years’ experience in facilities management, office administration, or related operational roles.

Eligibility

Key Responsibilities: Supervise housekeeping staff and security personnel; assign daily duties, monitor performance, and ensure service standards. Coordinate cab drivers and employee transportation logistics, including schedules, rostering, and incident handling. Manage assigned parking spots: allocation, visitor parking coordination, and enforcement of parking policies. Oversee HVAC operations and facilities maintenance; coordinate preventive maintenance and rapid response for breakdowns. Serve as primary point of contact for vendors (cleaning, security, HVAC, pest control, electrical, plumbing, cab services); negotiate SLAs, monitor contract compliance, and arrange timely invoicing. Provide first-level tech support liaison for facilities-related issues (connects with IT for escalations), including AV setup for meeting rooms. Conduct routine facility inspections, ensure workplace safety, cleanliness, and compliance with company policies and regulatory requirements. Maintain inventory of facility supplies (stationery, consumables, cleaning materials) and initiate procurement as needed. Maintain accurate records: maintenance logs, vendor contracts, incident reports, parking registers, and monthly facility reports. Support emergency preparedness: assist in fire drills, access control, evacuation procedures, and incident response. Coordinate office moves, seating arrangements, and minor workplace improvements. Drive continuous improvement initiatives to enhance facility efficiency, employee experience, and cost control.

Education

Diploma or Bachelor’s degree in Facilities Management, Engineering, Business Administration, or equivalent preferred.

Technical Skills

Experience managing housekeeping, security teams, and dealing with cab/transport operations. Strong vendor management experience, including negotiating service levels and monitoring performance. Basic technical understanding of HVAC, electrical, and AV systems; ability to coordinate technical repairs and preventive maintenance. Excellent organizational, multitasking, and problem-solving skills. Good interpersonal and supervisory skills; able to lead frontline staff and coordinate with multiple stakeholders. Professional deportment, reliability, and ability to work flexible hours when required. Proficiency in MS Office and comfortable using basic facilities management software or ticketing tools.

Hiring Closed

Team Leader - E&M Coding (Evaluation & Management)

Position

Team Leader — E&M Coding (Evaluation & Management)

Experience Required

We are seeking a proactive Team Leader with 4–6 years of medical coding experience to lead an E&M (Evaluation & Management) coding team. The ideal candidate holds CPC certification or other recognized medical coding credentials, demonstrates strong technical expertise in E&M guidelines, and has experience supervising, mentoring, and driving quality and productivity improvements.

Eligibility

Lead, coach, and mentor a team of E&M coders to achieve accuracy, productivity, and quality targets. Perform complex E&M coding reviews and audits; handle escalations and provide final coding decisions when required. Ensure compliance with ICD-10-CM, CPT, HCPCS, payer policies, and current E&M documentation and coding guidelines. Monitor team KPIs: coding accuracy, productivity, turnaround time (TAT), denial rates, and quality audit scores. Provide targeted feedback, conduct regular performance reviews, and develop individualized improvement plans. Create and deliver training modules, refresher sessions, and knowledge-sharing workshops focused on E&M updates and best practices. Collaborate with clinical reviewers, coding quality, revenue integrity, and client stakeholders to resolve documentation gaps and systemic issues. Participate in process improvement initiatives, root-cause analyses, and implementation of corrective actions to reduce denials and rework. Maintain updated coding resources, internal guides, and job aids specific to E&M coding scenarios.

Education

Bachelor’s degree or equivalent experience preferred,

Technical Skills

Certified Professional Coder (CPC) preferred; other recognized medical coding certifications (e.g., CCA, CCS-P) also advantageous.

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Customer Relations Executive (Night Shift) - US Clients

Position

Customer Relations Executive (Night Shift) - US Clients

Experience Required

• Minimum 3 years’ experience in customer service or client-facing roles with international calling exposure (US clients preferred). • Excellent spoken and written English (neutral American accent preferred); strong grammar and professional email etiquette. • Demonstrable emotional intelligence, empathy, and active listening skills. • Strong problem-solving and de escalation techniques; experience handling irate or distressed callers. • Self-starter with ability to work independently under night-shift conditions. • Solid interpersonal and soft skills: patience, tact, adaptability, and positive professional deportment. • Cultural sensitivity and ability to personalize interactions for diverse US client populations. • Comfortable with CRM systems, ticketing tools, and MS Office; quick to learn new software. • Ability to analyze basic performance metrics and use them to drive improvement.

Eligibility

• Handle inbound and outbound voice interactions with US clients (patients, providers, payers) during designated night shift, maintaining SLA and quality standards. • Communicate clearly and professionally in American English across phone, email, and chat; document all interactions accurately in the CRM. • Use empathy and emotional intelligence to assess client needs, defuse tension, and de-escalate complaints while maintaining professionalism. • Diagnose issues, provide solutions or appropriate escalation, and ensure timely resolution and follow-up. • Personalize communication based on cultural sensitivity and client context to enhance client satisfaction and retention. • Meet individual and team KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), quality scores, adherence, and attendance. • Capture feedback, identify recurring issues, and propose process or knowledge-base improvements. • Collaborate with cross-functional teams (billing, clinical, operations, quality) for root-cause analysis and corrective actions. • Maintain confidentiality and comply with data protection and client-specific policies. • Participate in coaching, training sessions, and performance reviews; contribute ideas for improving scripts, workflows, and service delivery.

Education

Bachelor’s degree or equivalent preferred.

Technical Skills

• Experience in healthcare billing, revenue cycle management, or insurance-related support. • Certification or training in customer service, conflict resolution, or emotional intelligence. • Familiarity with HIPAA or US healthcare privacy/regulatory requirements.

Apply Now

EV Caller

Position

Jr. EV Caller

Experience Required

Minimum 6 months to 1 year of experience in Insurance Verification / EV Calling is required.

Eligibility

Good communication skills are required. Candidates should have experience in voice process, preferably in the EV (Eligibility Verification) process in Medical Billing.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

Senior Team Leader - RCM / Us healthcare/ Physician billing (MUST HAVE MIN 2 YEARS EXPERIENCE IN LEADING END TO END RCM PROCESS)

Position

Senior Team Leader- RCM / Us healthcare/ Physician billing

Experience Required

10 years leading both Non-Voice and Voice RCM roles. Please Note: MUST HAVE MIN 2 YEARS EXPERIENCE IN LEADING END TO END RCM PROCESS.

Eligibility

• Lead and manage RCM team operations • Hands-on experience in Charge Posting, Payment Posting, AR Analyst, and AR Caller • Handle escalations and drive process improvements • Ensure daily KPIs, QA, and productivity targets are met • Coach, mentor, and build a high-performing team • Oversee charge entry, billing, payment posting, and AR follow-up • Manage client communications and ensure satisfaction • Connect people, processes, and purpose across functions • Drive sustainable growth and transformation • Balance technology and data with human side of change • Manage staffing, and resource allocation • Reporting to senior leadership

Education

Graduate in any stream

Technical Skills

Excellent Written and oral communications skills, Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Transaction Executive-Payment posting

Position

Transaction Executive-Payment posting

Experience Required

2 to 3 years of experience in posting payments.

Eligibility

Good communication and excellent reasoning and analytical skills.

Education

Graduate / Post Graduate

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Hiring Closed

Transaction Executive-Demo & EV / Charge Entry

Position

Transaction Executive-Demo & EV / Charge Entry

Experience Required

1 year of experience in Demo & EV and posting patient demographics and charges.

Eligibility

Good communication skills and excellent reasoning skills.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

Sr Medical Coder- (IVR/Interventional Radiology)

Position

Sr Medical Coder- (IVR/Interventional Radiology)

Experience Required

Medical Coder with minimum 3-5 years of experience in Medical Coding. (CPC Certification for well qualified and any other Medical coding certification will be an added advantage)

Eligibility

3-5 years of hands-on experience in Interventional Radiology (IR/IVR) coding. Strong knowledge of: Human Anatomy and Physiology Medical Terminology ICD-10-CM CPT HCPCS and Modifiers Experience working with EMR/EHR systems is an added advantage. Ability to accurately code complex vascular and non-vascular Interventional Radiology procedures in accordance with current coding guidelines and payer-specific requirements. Experience in supporting denial analysis, coding quality reviews, and internal/external coding audits. Strong analytical, problem-solving, and attention-to-detail skills.

Education

Bachelor's degree in Life Sciences or a related field.

Technical Skills

CPC, CCS, CIRCC, or an equivalent medical coding certification is preferred. Excellent written and verbal communication skills, with the ability to work independently and as part of a team.

Apply Now

Caller

Position

AR Caller

Experience Required

1 to 3 years of experience in AR Calling.

Eligibility

Excellent verbal & written communication skills in international voice process will be preferred

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

Credentialing

Position

Credentialing Associate

Experience Required

Minimum 6 months of experience in Credentialing / AR Calling.

Eligibility

Excellent communications of any domain (International / Domestic voice process will be an added advantage)

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

AR Analyst

Position

AR Analyst

Experience Required

Minimum 6 months of experience in AR Analyzing.

Eligibility

Excellent communications of any domain and good analytical skills.

Education

Graduate / Pursuing Degree

Technical Skills

Proficient in Microsoft Office (Excel & Word), Good typing speed

Apply Now

Why Join GMM?

Discover the benefits that make us a great place to work

Career Growth

Continuous learning opportunities and clear advancement paths.

Team Collaboration

Work with talented professionals in a supportive environment.

Work-Life Balance

Flexible working arrangements that support your well-being.

Recognition & Rewards

Your contributions are recognized and rewarded appropriately.

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